Get in Touch

Find our offices

3 Mount Mews
High Street
TW12 2SH

Switchboard: 020 8941 6907 Available Mon-Fri 9am-5pm If you wish make a complaint, you can email in confidence.

Please note that, due to security arrangements in place, visitors not expected will not be admitted. Please make suitable arrangements prior to arrival.

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Complaints policy

The Police Dependants’ Trust views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint. Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint;
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint;
  • To make sure everyone at The Police Dependants’ Trust knows what to do if a complaint is received;
  • To make sure all complaints are investigated fairly and in a timely way;
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired; and
  • To gather information which helps us to improve what we do.

To read our complaints policy in full, please click here.